Software engineer jobs in Chicago, IL

About the role

This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window. The Senior ServiceNow Platform Engineer is responsible for the end‑to‑end technical ownership, engineering, and operational excellence of the ServiceNow platform and its core capabilities, in partnership with Enterprise Platforms leadership. This role ensures ServiceNow is secure, reliable, scalable, and supportable, while enabling business and IT workflows through well‑architected solutions aligned with enterprise standards. This role partners closely with platform leadership, process owners, architects, and cross‑functional IT teams to translate platform strategy into durable technical designs, configurations, integrations, and operational practices that deliver measurable business value. The Senior ServiceNow Platform Engineer operates as a senior individual contributor and technical authority, providing deep platform expertise, influencing platform direction, and ensuring ServiceNow solutions align with enterprise architecture, security, governance, and ITSM practices. The role is expected to function independently with minimal oversight, lead complex technical work, and mentor other engineers or analysts as needed.

What you'll bring

• Bachelor’s degree in computer science, information systems, engineering, or a related field.
• 6+ years of experience in ServiceNow platform engineering, administration, or development roles.
• 4+ years of hands‑on experience designing, configuring, and supporting enterprise ServiceNow implementations (ITSM and related modules).
• 3+ years of experience providing Tier 2/3 platform support, including acting as a primary technical escalation point for complex issues.
• Demonstrated ability to independently design, implement, and support complex ServiceNow solutions and integrations.
• Strong scripting and configuration experience (e.g., business rules, script includes, client scripts, workflows/flows).
• Strong documentation skills with experience producing enterprise‑grade technical documentation and operational runbooks.
• Strong communication skills with the ability to influence technical and non‑technical stakeholders.
• Experience owning or co‑owning ServiceNow platform strategy, roadmaps, or governance models.
• Strong understanding of ITIL 4 practices, particularly Incident, Change Enablement, Problem, and Service Design.
• Experience designing and operating enterprise integrations (REST/SOAP, event‑driven patterns, identity and access integrations).
• Experience supporting platform upgrades, patching, and release management in regulated or high‑availability environments.

Benefits