Technical Service Engineer

Posted a year ago

Compensation

Pay rate
Contact for details
Per Diem
No Per Diem

Description

  • Ability to diagnose software and hardware problems effectively. Analyzes, identifies, and solves customer equipment problems in accordance with established performance standards.
  • Responsible for logging service calls in Salesforce and recording related pertinent information.
  • Responsible for remote phone support when not traveling.
  • Responsible for escalating any tier 2/3 issues to the support specialist.
  • Responsible to escalate any support issues to management in a timely manner.
  • Ability to work through issues with above average first visit resolutions.
  • Work closely with distributors on parts orders, RMAs, and technical assistance.
  • On-site installations and support required, overnight travel will be involved and can exceed 75% at times.
  • Assist customers on the configuration and programming of Arrow equipment.
  • Train distributors and customers on the use of Arrow equipment.
  • Exceed customer satisfaction objectives as outlined by Arrow management.
  • Recommends and executes appropriate solutions in a timely manner.
  • Responsible for promptly following up with customers as needed.
  • Ability to work from home effectively which includes access to high-speed DSL or Cable internet.
  • Other duties as assigned by management.

Job Requirements

  • Associate degree in Computer Technologies or applicable experience
  • Minimum of 3 years training or commensurate experience in electronic and PC technologies.
  • Support knowledge of SQL, Windows Active Directory, Networking, Windows and Windows Server.
  • Strong analytical skills.
  • Ability to read schematics and technical manuals.
  • PC, mechanical and electrical aptitude.
  • Excellent written and verbal communication skills.
  • Strong customer relations and phone skills.
  • Must be self-motivated to work independently without direct supervision.
  • Effective planning and organizational skills to efficiently manage time and call load.
  • Competency in various software applications including MSOffice.
  • Experience with Proprietary software a plus.
  • PC applications support experience.
  • Previous field support experience.
  • Prior experience in supporting electronic gaming devices.
  • Bingo Gaming experience
  • Certification and 2 or more years of commensurate experience in network technologies.
  • Travel is required and can exceed 75%.
  • Overtime and standby availability are required.
  • Position will require working in various environments, including bingo halls, bars, tribal reservations, and casinos.
  • Installations will include running cable, lifting heavy devices, and climbing ladders.
  • Available to work any shift and weekends as needed.

Other Benefits

  • Work from home

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About this job

Location

Fargo, ND

Job duration & work hours

Long-term

Start date

As soon as possible
Verified job source
Application will be reviewed by recruiters verified by company email