Nursing Ops. Supervisor

Posted a year ago

Compensation

Pay rate
Contact for details
Per Diem
No Per Diem

Description

  • Under the general direction of the Nursing Operations Manager, and with oversight from the Senior Business Manager of Patient Care Services and Associate Chief Nurses, the Operations Supervisor is responsible for a variety of supervisory, administrative, and financial non-nursing functions. The Operations Supervisor has responsibility for Service, Operations/Finance, Data Management, Personnel Management, Materials Management and Equipment, Quality Control and Data Collection and Reporting. As a lead member of the Patient Care Team, the Operations Supervisor is responsible for responding to the needs of patients and family members, and takes a proactive role in the efficient operation of the unit. This role will also be responsible for the coordination and monitoring of schedules, payroll, and other systems to support the patient care unit.
  • SERVICE: 1. As a member of the Patient Care Team, the Operations Supervisor is responsible for ensuring that the patient and family members are attended to in a professional manner. The Operations Supervisor is responsible for responding to the needs of the patient/family members in a timely manner and maintains a professional and friendly demeanor at all times. As a lead member of this team, the Operations Supervisor is also responsible for ensuring that other members of the team are responding to the needs of patients and families in a timely and professional manner. 2. The Operations Supervisor will work cohesively as a member of the Patient Care Team for service line(s) and will take a proactive role in ensuring the smooth and efficient operation of the unit. 3. Maintains hospital service standards, with attention to personal/behavioral, staff teamwork, and patient-staff interaction guidelines.
  • OPERATIONS AND FINANCE: 1. Works cooperatively with the Nurse Director(s) and Nursing Operations Manager across the service line(s) to develop and maintain systems for collecting information to measure unit(s) of productivity. Monitors monthly expenditures, reports findings to appropriate Nurse Leader and initiates plan as appropriate. 2. Completes weekly payroll(s) and enters daily scheduling edits and actual staffing into UKG Dimensions/ EZcall. 3. Assists with the collection and analysis of budget information. 4. Maintains and updates position controls, and understands how it impacts core staffing and recruitment initiatives. 5. Tracks staff records and reports findings to Nurse Director(s), i.e. use of sick time, FMLA, per diem hours, vacation hours, time schedules, staff turnover, staff competencies/skills, and overtime. 6. Meets with the Nursing Operations Manager and Associate Chief Nurses on a frequent basis and as needed to ensure consistency of processes across the service line(s)
  • DATA MANAGEMENT: 1. Manages relevant databases, promotes security of information along with maintaining and auditing data to ensure quality control of systems. Primary systems include UKG Dimensions advanced scheduler, EZcall and timekeeping payroll. 2. Contributes to the development of policies, procedures and systems which assure the effective operational functioning of the unit. 3. Produces and maintains management data related to the operational needs and projects.
  • HUMAN RESOURCES: 1. Supports staff as a resource with information systems, i.e. Microsoft Outlook, PeopleSoft, UKG Dimensions, EZcall and onboarding to the department.
  • MATERIALS MANAGEMENT/EQUIPMENT: 1. Coordinates and maintains systems for outside purchasing of supplies and equipment, as well as capital equipment. 2. Keeps audit trail of equipment ordered and received. Ensures that equipment is safe and in proper working condition in coordination with other departments. 3. Works with the Nurse Director(s) to submit operating and capital budget requests based on the unit/patient care needs in conjunction with appropriate resources.
  • QUALITY: 1. Collaborates with Nursing Director(s) to keep unit regulatory ready, demonstrating knowledge of regulatory guidelines and ability to participate in unit quality programs. 2. Participates in quality improvement projects.
  • OTHER DUTIES: 1. Participates on Nursing, Hospital, or Partners Healthcare System teams, as appropriate. 2. Assists Nurse Director(s) in creating and implementing systems with filing and distribution of information (i.e. policy changes, manager presentations, announcements, staff meeting minutes and agendas; and maintains communication bulletin boards, email lists, and manuals). 3. Completes special projects. Develops and participates in projects to enhance operations. 4. Performs other duties, as assigned.

Job Requirements

  • A. Job Knowledge and Skills: 1. Demonstrates competence in each of the following programs: Microsoft Excel, Word, PowerPoint, and payroll systems (preferred experience in UKG Dimensions or EZcall). 2. Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously. 3. Ability to work under pressure in a fast paced environment and meet deadlines. 4. Strong communication skills - verbal and written. 5. Ability to supervise the work of others in a lead capacity. 6. Strong interpersonal skills in order to communicate effectively with a diverse group of hospital and non-hospital personnel. 7. Ability to foster a team environment and work as a team member. 8. Basic financial/accounting skills. 9. Independent judgment needed to organize work and set priorities. 10. Understanding of medical terminology 11. Demonstration of flexibility and willingness to adapt to diverse roles as a member of the unit-based team.
  • B. Education: Bachelor's Degree required.
  • C. Experience: 1-2 years of healthcare or related experience preferred. Strong analytical, organizational, interpersonal and demonstrated customer service skills required.

Other Benefits

  • Work from home

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About this job

Location

Newton, MA

Job duration & work hours

Long-term, 8 hour shift, Day shift, Monday to Friday

Start date

As soon as possible
Verified job source
Application will be reviewed by recruiters verified by company email